Preparing for change
“[...] reduce resistance by ensuring that the nature of the technological change and expectations of behavioral change are communicated ahead of time. Concerns to be addressed include “Why do we need to change?”, “How will the future state differ from the current state?”, “When will the change occur?”, “Will it happen all at once, or gradually?”, “Will I receive the training that I need to make the changeover?” and “How will the change benefit me?” The last question is perhaps the most important, because people who can see the benefits of a change are far more likely to support that change.”
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