I second that! UPS treated me much better than FedEx.
Here’s my last experience with FedEx:
I scheduled a pick up, waited from 9am until 8pm, posted a note with my ticket #, apartment #, and full name on the door bell, and still NO ONE RANG THE DOOR BELL. I also called their customer service line several times that day to check on the status of my pick up, no one could (or would) give me any information. Finally I called at 7pm, was told that the driver was technically “not late” and that THEY would call me at 15 min to 8 to check. No one called.
I called them at 8:15 only to find out that the driver stopped by at 4pm but packages were not ready (?!). They were ready, just inside my apartment, the access to which is only possible if the DRIVER RINGS THE DOORBELL.
The office was of course closed and no one could give me any answers or guarantees until the next morning. No one called the next morning either, though.
Fed up with FedEx.
T.
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