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We cannot receive your email at this time

I submitted an inquiry to B&H Photo, an online Photo Store that has a cute habit of ‘closing’. Evidently these people didn’t get the message that online stores don’t have hours or off days. But here’s the kicker, I emailed their customer service for an inquiry, and this is the response:


We regret that we cannot receive your e-mail at this time. We will reopen on Monday, April 28th at 9:00am. Please Re-submit your inquiry after that date.


Newsflash guys: this is the Internet. Just because your store is ‘closed’ doesn’t mean you can’t accept email. Asking your customers to re-submit an inquiry is plain silly. How about a nice friendly “We’ve received your email and we will get to it as soon as we get back.” What is the world coming to?

When I was living in Japan the ATM machines would close at night and on national holidays. At that time cash was preferred over credit cards for everyday purchases like food. So we had to get through Golden Week on what cash we happened to have on hand before the machines went on vacation…!

This is very strange and surely a case of bad message “framing.” The Rabbis ruled several years ago that having the orders be queued over holidays and making sure that money is only collected on weekdays was enough.

@smazo: lol

“The business is owned by Herman Schreiber. Schreiber and some of the store’s employees are observant Satmar Hasidic Jews who close the store on the Sabbath and Jewish holidays. The online store is also closed during these times. [1]“