skwpspace it’s pronounced ’scoop’. yan pritzker’s home on the web

bluehost.com ignores customer complaints on database downtime

I gave bluehost more than two months to fix their issues, or even simply notify their customers of ongoing problems and make some sort of gesture to make up for the downtime. They have done neither, while the server that hosts this blog (box 12 at bluehost) continues to have constant database downtime.
I’ve included [...]

Cordarounds - sweet pants, sweeter customer service

I recently had a great experience with Cordarounds, an independent clothing company run by Chris Lindland. I stumbled upon the website I believe through del.icio.us, and found it to be a fun, quirky place that doesn’t take itself too seriously.
I ordered some pants and a blazer from them, and while I really dug the pants, [...]

We cannot receive your email at this time

I submitted an inquiry to B&H Photo, an online Photo Store that has a cute habit of ‘closing’. Evidently these people didn’t get the message that online stores don’t have hours or off days. But here’s the kicker, I emailed their customer service for an inquiry, and this is the response:

We regret that we cannot [...]